Has anyone purchased a digital piano...what did you think? So long as you use your bank issued debit card that is linked to your checking account, you will not be charged interest. I got my order confirmation, check. Verbally inquired as to how they would pay for the shipping; "[redacted]" stated the money would be refunded once the original order had been returned and I reordered the unit again. I bought it to your attention what was going with the account. Zzounds Music was first mentioned on PissedConsumer on Feb 15, 2017 and since then this brand received 7 reviews.. Zzounds Music ranks 10 of 204 in Music stores category. zZounds has a consumer rating of 2.47 stars from 53 reviews indicating that most customers are generally dissatisfied with their purchases. Consumer [redacted] So I'm paying for a new product and getting an old one. An investigation has already been initiated with the carrier in an attempt to locate the missing package. in so doing eliminated all of my debt and have been fairly good about holding true to the promise i made to myself. Fret buzz and not grounded. I've bought 4 guitars, 2 amps, drum cymbals, trigger modules, you name it, I've got it through them and I have no complaints. ZZsound refused my refund saying I was near the end of my window but they say they offer a 45 day guaranty and I submitted my refund on the 30th day. Buy a lesser model and pay it out over 4 months. I didn't get the refund ticket, they wouldn't guarantee the new mic system delivery on-time so I canceled the order with the promise of my return being processed once the item was scanned by UPS... safe to say they've done absolutely nothing so far but come up with more excuses and delay the release of my money. I was able to get him a high end guitar, no interest for 11 months. Shortly thereafter, the customer claimed a successful shipment with UPS but again, the label read unused and nothing had arrived at our warehouse. [redacted] I have ask several times to see photos of these so called scratches with zero response. Very competitively priced gear with super easy payment options. For all others, a convenient flat-rate shipping amount is available. Its biggest online competitors are Sweetwater.com and GuitarCenter.com. A Few Words About 4k UHD Review Archive DVD Reviews Blu-ray Reviews 3D Blu-ray Review Archive Hardware Reviews DVD Review Archive Blu-ray Review Archive. While the customer is correct that the price they paid for the Bose item is not the same as what is currently listed, this is totally normal and due to a recent price drop authorized by Bose. Consumer We are not responsible for items stolen from a customer's residence... Customs fees and duties are not the responsibility of zZounds. It was not delivered. [redacted] When i called back to let them know i got an: oh we are sorry you can return the item and we can ship out a new or provide a refund" Of course i went with the refund since i dont want to spend my money with a company who does not value a customer. After attempting to clarify matters unsuccessfully, we offered a return label to expedite matters. My only concern with not knowing specifics with Zzounds is that they don't pack very well in my experience. It was also during this time that the customer ceased payment on the order and threatened chargebacks. 115K likes. Share your voice on ResellerRatings.com Use RevDex to, Increase visibility and credibility of your review by. It is a nightmare. [redacted] Only two of the three items shipped. Customers are satisfied with the company's low pricing and fast shipping. In December of 2013, I ordered merchandise from zZounds and was advised it had been delivered and it was not. I did keep a look out on the tracking hence why I emailed zzounds; a day after it was supposedly delivered. By default, we will try to authorize credit cards that the customer has provided as being active as they have agreed to keep a valid credit card on file for their payment plan. Review: I ordered a violin and received a pair of headphones I did not order. Business It clearly shows they selected the Bose L1 Model 1S with B1 Bass Module (New) system. Gallery. I am going forward with my plan to remedy this through legal channels. Consumer Another +1 on this. WHen I received the gift a day late i took the guitar out immediately to tune and wrap up. Response: Review: YOU GUYS GOT THE PACKAGE BACK. In actuality, the customer repeatedly suggested an error of some kind occurred, but was refuted by the representative who explained how that could not be the case. So had to overnight from the gear from another company. i still don't wish to turn a liquidated debt into an unliquidated debt by virtue of getting bogged down with interest rates etc. Take your business ANYWHERE else. I refuse to pay for an in order I do not have.Desired Settlement: I want a adjustment to the billing and if they want their headphones back, send another label for usps and I will gladly send it back. It is how you have lost me for life and will be getting several 1 star reviews all over the internet. Two days before she realized it still hadn't arrived yet, so she checked the status of the order, only to find that zZounds canceled it. Most recently, today, on June 24, 2015, I was advised by zZounds Music that my order had been delivered. I have all copies of emails sent and I said nothing about a headphone case. Get free shipping on instruments and musical equipment, easy zero-interest payment plans, and top-rated service at zZounds! [redacted] Stop lien. WHY WOULD YOU SEND ME A HEAD PHONES BUT THEN CHARGE ME FOR THE VIOLEN. I called and confirmed a few questions. Don't ever purchase in-ear products from this company. From all of the information we have seen, the claims from this customer are the result of purchasing the wrong item on accident. [redacted] I am very satisfied with the Roland AC-40 and my overall experience with zzounds. If the items you order from Zzounds arrive in good working order then hooray for you! Zounds offers a 30-day trial for their hearing aids â if you are unsatisfied with your hearing aid in that time, you can return it for your money back. That guitar left my hands in perfect condition. They have sent customers broken items, used items, or charged people and never sent them items. We guarantee your complete satisfaction for 45 days after your order is delivered. I contacted zZounds they emailed a return label along with an RN number. he told me I was approved for 12 payments and the guitar would ship that day. Hello,As stated in our previous responses, this shipment was delivered on 08/as reflected by the tracking informationFedEx has investigated the claim that this shipment was not delivered and determined it to be falseWe did not receive any requests to require a signature and no additional instructions were left for the delivery driverWe have facilitated our end of this order by having the items shipped and delivered to the address requestedIf the customer has filed a police report for the missing items, as recommended, the matter is between the customer and the authoritiesWe hope they are able to retrieve the missing itemsWe consider this matter closed on our endIf a customer is refusing to make their agreed upon payments, we are required to inform them that the account will eventually be sent to a third party collections agency, per the terms and conditions of the payment planLet us know if we can provide any further clarification. I thought zZounds was a respectful high quality and honest music store to purchase from but I was wrong. Then a few minutes later got another email that my order was cancelled and I was declined?! You should have been glad that I called instead of trying to punish me. I couldn't return it for a replacement as they didn't have more. Thank you. they have billed me for an order I have never received, although they did mail me a returned label to send back the headphones, they had to send it twice because the first one was voided. Had to return something a while back due to poor Gibson QC, and they handled it great. [redacted] Trying to return the stuff from Zzounds is a nightmare. On top of that you have me wating for three months. I actually would have to thank them for the no credit check interest free financing. Hi,Unfortunately, this order is already sent off to third party collections. This was not all of zZounds fault the only fault on their part was stating its 2 day when in fact it is ground. Customer service seemed oblivious and/or downright shady. Total scam, I would not trust this company. Get free shipping on instruments and musical equipment, easy zero-interest payment plans, and top-rated service at zZounds! Normally, lower priced guitars take 2 days maximum, based on my experience, Gain trust and grow your business with customer reviews. Your claim that zZounds is lying about charging interest is untrue. Friend of mine introduced me to Zzounds about a year or two ago. Have something to share about zZounds Music? I'm still waiting on a cancelation email. We have history of the calls. Search. In other words, id want to know that I'm paying for the existing blemishes not ones that happen during shipment to me. I am rejecting this response because: (Wrong product was sent instead- Bose L1 Model 1S with B1 Module. I ordered from their site, and this is my experience. Advertising Review: . If you're going to Harass me every morning at 7 am asking for payment and leave voice mails saying I owe you money. you are sounding dishonest. No lies - I have nothing against the company except for the issues with my order. 800 â¦ I have never EVER had any problems with zZounds customer service. This company has now confirmed that they are using "any card on file" whether authorized or not. They don't charge interest at all. We did not receive the package, so we are not able to setup a refund. 3rd week waiting now for my money so i can go buy another gift. ... please review Play as you Pay® terms. Why can't you all be honest. How could you give a price match then say it expired then a 10% discount then say you couldn't make the match. I contacted zZounds they emailed a return label along with an RN number. Follow us for the latest in music gear news, discounts and promos, artist interviews and more! 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